It is best to make your reservation in advance and as early as possible. Many tours and activities are very popular and sell out weeks in advance. If for any reason you change your mind and would like to cancel your reservation, we offer a full refund for most tours and activities if you cancel outside of 48 hours (72 hours for some activities and groups of 6+), with the exception of inter-island tours because of the non-refundable nature of airplane tickets. You are also welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour. For parties of 8 or more, 7 days’ notice is required for cancellations.
Frequently Asked Questions
Quick answers about tickets, confirmations, cancellations, pick-ups, payments, and reservations. If you need help, call 866-482-9775.
Questions about your tickets
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Your tickets are emailed to you once your reservation is confirmed.
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Payment is collected when you make a reservation, so that we can confirm your reservation if it is available. If the time/date/activity that you have selected is not available, we will contact you via phone number and email address that you provided and suggest alternate dates/times/activities. If you decide not to switch to an alternate date/time/activity, we will reverse the charge back to your card.
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Reservations can take up to 48 hours to confirm. Generally, a reservation is confirmed within the same business day if within business hours or on the next business day if outside of business hours. Some companies/tours take longer than others to confirm. If you have not received your voucher confirmation email after 48 hours, please contact us.
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Please let a representative know if you cannot print your tickets. We can email or fax the vendor so that they have your tickets on file when you arrive.
Questions about Cancellations or Changes and Refunds
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Our cancellation policy/terms and conditions are as follows:
- You will receive a full refund if we are unable to confirm your booking.
- There is no fee for cancellations outside of 48 hours, except for Inter Island Tours because of the non-refundable nature of airplane tickets or as specific tours notate due to the activity provider's policy.
- No refund for cancellations made less than 48 hours (72 hours for some activities and groups of 6+) before the activity. For parties of 8 or more, 7 days’ notice is required for cancellations.
- Some activities have longer cancellation policies due to the activity provider's policy. Those activities will have a Special Cancellation box to check.
- You are welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour.
- Hawaii Discount will make every effort to change a tour or activity within the cancellation period, but if it is within the cancellation policy, it is up to the individual activity vendor.
- A full refund will be given for any cancellation by the vendor due to weather/unforeseen reasons and you have the right to reschedule or choose a full refund.Activity specific cancellation policies include:
- There are no refunds on lei greetings for flights that you are not on, but we will make every effort to make sure you receive the leis on another flight or to your hotel as long as you call us with the new flight information.
- If renting a car, you agree that you have read about all fees and surcharges that will be collected at the agency and that you are responsible for those fees and any changes made to your rental at the counter.
- Gift Certificates or unused portions of Gift Certificates are non-refundable.The following terms are agreed upon:
- You agree to age, weight, and other restrictions as noted for the tour or activity.
- You understand that it is your responsibility to review the voucher and to contact Hawaii Discount if any information is incorrect or to make any changes.
- By clicking submit, you agree that Hawaii Discount may contact you via cell/phone or email for information on any changes in a tour or activity due to cancellation due to weather or reasons unforeseen by the vendor (ex: mechanical problems, closures, etc).
- You agree to abide by the individual vendor’s code of conduct and that you will not be refunded because a vendor did not allow you on a tour due to misconduct. -
You are welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour. Hawaii Discount will make every effort to change a tour or activity date within the cancellation period, but if it is within the cancellation policy, it is up to the individual activity vendor.
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If the vendor cancels the tour, either the vendor or Hawaii Discount will contact you via phone/email regarding the cancellation. At that point, it is your choice to either reschedule or receive a full refund. If the vendor does not cancel the tour, you will be considered a "no-show" if you do not go to your activity/tour even if the weather is bad.
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If you are outside of the change/cancel period, we can make changes to your reservation including cancelling one activity and booking another in its place. Hawaii Discount does not charge any service charges as long as you are outside the 48 hour no cancellation window.
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Please call 866-482-9775 to make any changes in your reservation.
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Due to the cancellation policy, no cancellations/refunds are acceptable within 48 hours of your tour. If you do not show up for your tour, then you will be considered a "no-show" and you will not receive any refund.
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For US banks, refunds can take up to 7-10 business days to process. For international banks, it depends on the bank but can take a few weeks at times.
Questions about Payments and Prices
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No! There’s no risk, no timeshares and no catch! Just cheaper prices for the same tours!
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If there are any special prices for calling in, it will be listed on the activity online to call in for special prices.
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Yes. We collect payment at the time of booking.
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Unfortunately, we cannot accept cash since we will not be on location when you check in for your tour. Also, to abide by our vendors’ cancellation policies, we do need to have the payment already.
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Unless otherwise noted on the specific activity, taxes/fees/surcharges are added once you add the activity to your cart. Hawaii Discount charges a 8.167% processing fee on all activities across the board to cover harbor fees, fuel surcharges, applicable taxes, handling fees, convenience charges, and other various charges that we pay on your behalf, unless otherwise noted on the individual activity. Car rentals have additional taxes and fees that will be paid when you pick up the vehicle.
Questions about Pick Ups or Check Ins
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Many activities on Oahu offer transportation. Please refer to the exact activity page to see if transportation is offered. Some activities offer free transportation from Waikiki and some charge an additional fee for transportation. Many tours only pick up from major hotels in the area. If you have been given a different pick up location than your hotel, then that is the closest pick up location to your hotel. Big Island, Kauai, and Maui activities usually do not offer transportation unless otherwise noted on the specific activity.
Other General Questions
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Unfortunately, we do not have a public office and work exclusively online or over the phone. This helps to keep low prices!